*{margin:0;padding:0;box-sizing:border-box}
:root{
  --bg:#07090f;--bg2:#0d1420;--card:#101724;
  --b:rgba(255,255,255,0.07);--b2:rgba(255,255,255,0.14);
  --t:#dde6f5;--t2:#6d85a3;--t3:#334155;
  --gr:#22c55e;--bl:#3b82f6;--or:#f59e0b;--rd:#ef4444;--cy:#06b6d4;--pu:#a855f7;
}
body{background:var(--bg);color:var(--t);font-family:system-ui,-apple-system,sans-serif;min-height:100vh;display:flex;flex-direction:column}
::-webkit-scrollbar{width:4px}::-webkit-scrollbar-thumb{background:#1e3a5f;border-radius:4px}

/* NAV */
.nav{background:rgba(7,9,15,.88);border-bottom:1px solid var(--b);padding:14px 32px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:100;backdrop-filter:blur(16px)}
.nav-logo{display:flex;align-items:center;gap:10px;text-decoration:none}
.logo-mark{width:32px;height:32px;border-radius:8px;background:linear-gradient(135deg,#2563eb,#06b6d4);display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:900;color:#fff;box-shadow:0 0 16px rgba(37,99,235,.35);flex-shrink:0}
.logo-name{font-size:13px;font-weight:700;color:var(--t);line-height:1.2}
.logo-name em{color:var(--bl);font-style:normal}
.logo-tag{font-size:10px;color:var(--t2);letter-spacing:.6px}
.nav-r{display:flex;align-items:center;gap:10px}
.btn-outline{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;border-radius:8px;border:1px solid var(--b);background:transparent;color:var(--t2);font-size:12px;font-weight:600;text-decoration:none;cursor:pointer;transition:all .2s}
.btn-outline:hover{border-color:rgba(59,130,246,.4);color:var(--t)}
.btn-logout{border-color:rgba(239,68,68,.25);color:var(--rd)}
.btn-logout:hover{border-color:rgba(239,68,68,.5);background:rgba(239,68,68,.06)}

/* MAIN */
.main{flex:1;padding:48px 24px 80px;max-width:720px;width:100%;margin:0 auto}

/* HEADER */
.page-header{background:var(--card);border:1px solid var(--b);border-radius:20px;padding:32px 36px;position:relative;overflow:hidden;margin-bottom:28px}
.page-header::before{content:'';position:absolute;top:0;left:0;right:0;height:3px;background:linear-gradient(90deg,var(--bl),var(--cy))}
.ph-title{font-size:22px;font-weight:800;margin-bottom:4px}
.ph-sub{font-size:13px;color:var(--t2);line-height:1.6;max-width:480px}

/* SECTION TITLE */
.section-title{font-size:13px;font-weight:600;color:var(--t2);text-transform:uppercase;letter-spacing:.8px;margin-bottom:14px;margin-top:28px}

/* NEW TICKET FORM */
.form-card{background:var(--card);border:1px solid var(--b);border-radius:16px;padding:26px 28px;margin-bottom:8px}
.form-toggle{width:100%;display:flex;align-items:center;justify-content:space-between;background:none;border:none;color:var(--t);cursor:pointer;padding:0;font-size:14px;font-weight:700}
.form-toggle-icon{font-size:18px;transition:transform .25s;color:var(--t2)}
.form-toggle.open .form-toggle-icon{transform:rotate(45deg)}
.form-body{margin-top:20px;display:none;flex-direction:column;gap:14px}
.form-body.open{display:flex}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.field{display:flex;flex-direction:column;gap:6px}
.field label{font-size:11px;font-weight:600;color:var(--t2);text-transform:uppercase;letter-spacing:.5px}
.field input,.field select,.field textarea{
  padding:10px 14px;border-radius:10px;border:1px solid var(--b2);
  background:rgba(255,255,255,.04);color:var(--t);font-size:13px;
  outline:none;transition:border-color .2s;font-family:inherit;resize:vertical
}
.field input:focus,.field select:focus,.field textarea:focus{border-color:rgba(59,130,246,.5);background:rgba(59,130,246,.04)}
.field input::placeholder,.field textarea::placeholder{color:var(--t2)}
.field select option{background:#101724}
.field textarea{min-height:100px;line-height:1.6}
.btn-submit{align-self:flex-end;padding:10px 26px;border-radius:10px;background:var(--bl);color:#fff;border:none;font-size:13px;font-weight:700;cursor:pointer;transition:background .2s}
.btn-submit:hover{background:#2563eb}
.btn-submit:disabled{opacity:.5;cursor:not-allowed}

/* SUCCESS BANNER */
.success-banner{display:none;align-items:center;gap:10px;padding:12px 16px;border-radius:10px;background:rgba(34,197,94,.1);border:1px solid rgba(34,197,94,.25);color:var(--gr);font-size:13px;font-weight:600;margin-top:10px}

/* TICKET CARDS */
.ticket-card{background:var(--card);border:1px solid var(--b);border-radius:14px;padding:20px 24px;margin-bottom:10px;transition:border-color .2s}
.ticket-card:hover{border-color:rgba(59,130,246,.25)}
.ticket-card.has-reply{border-left:3px solid var(--gr)}
.tc-top{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:10px}
.tc-subject{font-size:14px;font-weight:700;line-height:1.3}
.tc-meta{display:flex;align-items:center;gap:8px;flex-shrink:0}
.status-badge{padding:3px 10px;border-radius:20px;font-size:10px;font-weight:700;white-space:nowrap}
.status-aberto{background:rgba(245,158,11,.1);border:1px solid rgba(245,158,11,.25);color:var(--or)}
.status-em_andamento{background:rgba(59,130,246,.1);border:1px solid rgba(59,130,246,.25);color:var(--bl)}
.status-resolvido{background:rgba(34,197,94,.1);border:1px solid rgba(34,197,94,.25);color:var(--gr)}
.cat-badge{padding:2px 8px;border-radius:6px;font-size:10px;font-weight:600;background:rgba(255,255,255,.06);color:var(--t2)}
.tc-date{font-size:11px;color:var(--t2)}
.tc-message{font-size:13px;color:var(--t2);line-height:1.6;padding:12px 14px;background:rgba(255,255,255,.03);border-radius:8px;border:1px solid var(--b)}
.tc-reply{margin-top:12px;padding:12px 14px;background:rgba(34,197,94,.05);border-radius:8px;border:1px solid rgba(34,197,94,.2)}
.tc-reply-label{font-size:10px;font-weight:700;color:var(--gr);text-transform:uppercase;letter-spacing:.5px;margin-bottom:6px}
.tc-reply-text{font-size:13px;color:var(--t);line-height:1.6}

/* EMPTY STATE */
.empty-state{text-align:center;padding:48px 24px;color:var(--t2);font-size:13px;background:var(--card);border:1px solid var(--b);border-radius:14px}
.empty-icon{font-size:36px;margin-bottom:12px}
.empty-title{font-size:15px;font-weight:700;color:var(--t);margin-bottom:6px}

/* LOADING */
.loading-state{position:fixed;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:16px;background:var(--bg);z-index:200}
.ls-spinner{width:36px;height:36px;border:3px solid var(--b2);border-top-color:var(--bl);border-radius:50%;animation:spin .8s linear infinite}
.ls-text{font-size:13px;color:var(--t2)}
@keyframes spin{to{transform:rotate(360deg)}}

@media(max-width:560px){
  .form-row{grid-template-columns:1fr}
  .nav{padding:12px 16px}
  .page-header{padding:24px 20px}
}

.logo-mark-svg{width:32px;height:32px;flex-shrink:0;display:block;border-radius:8px}